It’s a mindset Jean learned through his 15-year career in the Canadian military, and one of many values he’s learned and applied to running his startup. While Qohash’s company values include resilience, accountability, and the pursuit of excellence, he says embracing conflict is one of the most important to help Qohash meet its mission.
“Embracing conflict is about rapidly getting to the truth,” says Jean. “If we’re in a team and we have a critical mission and we don’t have a lot of time, the only way we’ll get to a workable plan and the truth is to embrace conflict.”
It’s a value that he’s instilled in the company and one that he’s coached his teams to espouse. We talked to Jean about how embracing conflict makes his business better and got a first-hand account from Heather Ryan, Qohash’s Director of Product Marketing, who explained how she grew into a better leader for it.
Why conflict is healthy
Embracing conflict isn’t like a boxing match, explains Jean. It’s understanding that everyone on the team is on the same mission, and disagreeing in a calm, polite and ego-less way.
While Heather was used to reporting to the CEO by the time she joined Qohash in July 2021, she admits it was refreshing to be pushed to be even more assertive. “Jean would be more upset if (Read more...)