Category: Social platforms
It’s on Digital Platforms to Make the Internet a Better Place
This post is by RIchard Culatta from HBR.org Three strategies to support users’ digital wellbeing.
It’s Time to Update Section 230
This post is by Michael D. Smith from HBR.org The internet has changed a lot since the Communications Decency Act was passed in 1996.
Make Your Brand’s Nickname Work for You
This post is by Zhe Zhang from HBR.org A good nickname is a gift. Don’t squander it.
The Data Economy Is a Barter Economy
This post is by Gillian Tett from HBR.org The internet runs on trading personal data for free services — and we can’t figure out if it’s a fair trade until we acknowledge that.
5 Rules to Manage AI’s Unintended Consequences
This post is by Bob Suh from HBR.org Reinforcement learning can lead you places you don’t want to go.
The Real Value of Your Brand Community
This post is by Richard Millington from HBR.org Hosting a forum for customers to help each other can significantly reduce support requests — and save companies heaps of money.
Why You Shouldn’t Engage with Customer Complaints on Twitter
This post is by Alireza Golmohammadi from HBR.org Research suggests it’s best to direct people to a private communication channel.
Where Brands Are Reaching Gen Z
This post is by Sara Wilson from HBR.org Which platforms are young people building relationships and communities on? (Hint: It’s not traditional social media.)
Fixing the Social Media Crisis
This post is by HBR.org from HBR.org Social networks are polarizing communities and spreading lies. Can we engineer a healthier online ecosystem?
Companies We’re Watching: Affirm, Patagonia, Clubhouse, and More!
This post is by HBR.org from HBR.org Youngme, Mihir, and Felix discuss the companies they’re keeping an eye on.