A more pervasive and integrated approach to using data, analytics, and AI.
Asking the perfect question is less important than really understanding the problem you’re trying to solve.
By focusing on sci-fi goals, they’re missing out on projects that create real value right now.
Five criteria to determine when — and to what degree — to democratize data.
Historically, tech leaders have assumed that the better a human can understand an algorithm, the less accurate it will be. But is there always a tradeoff?
Takeaways from a survey of more than 800 customer service reps.
Four strategies based on in-depth studies of 12 large European firms.
Companies should start looking now for creative ways to tap the power of human-machine collaboration.