Author: Frank V. Cespedes
Instead, build an “experience chain” that aligns the customer journey across physical and digital channels.
These immersive, true-to-life scenarios help people practice skills in situations that replicate job conditions.
What to do before, during, and after the meeting.
This post is by Frank V. Cespedes from HBR.org Innovation is often more art than science.
This post is by Frank V. Cespedes from HBR.org How to tailor your advice to your reps’ needs — and build a culture where they help each other.