Zendesk adds flexible AI agent capabilities with Ultimate acquisition


This post is by Ron Miller from TechCrunch


Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of generative AI. On Wednesday, the company announced it intends to acquire Ultimate, a German customer automation startup. The companies […] © 2024 TechCrunch. All rights reserved. For personal use only.