DoorDash’s new AI-powered ‘SafeChat+’ tool automatically detects verbal abuse

This post is by Lauren Forristal from TechCrunch

DoorDash hopes to reduce verbally abusive and inappropriate interactions between consumers and delivery people with its new AI-powered feature that automatically detects offensive language. Dubbed “SafeChat+,” DoorDash is leveraging AI technology to review in-app conversations and determine if a customer or Dasher is being harassed. Depending on the scenario, there will be an option to […] © 2024 TechCrunch. All rights reserved. For personal use only.