Front of house/back of house


This post is by Seth Godin from Seth's Blog


What do the dishwashers eat for lunch?

What’s the user experience of accounts payable for that big tech company?

How does the head of sales treat the receptionist?

If it’s good enough for your customers, it should be good enough for your team, your vendors and your friends. And vice versa.

The key is this: In many organizations, customers have a choice and customers have a voice. Treating everyone as if they have that sort of power makes it far more likely you’re earning trust and respect, not cutting corners.