Josh Guttman, Co-founder and CEO of Small Door on Reimagining the Veterinary Experience and the War for Talent
My good friend Josh is the co-founder and CEO of Small Door, a startup that is completely overhauling the pet care industry with a tech-infused membership model. It’s a magical bricks-and-mortar meets software experience. And we go deep on what it takes to build a retail-physical-software company smack in the middle of a global pandemic. Prior to co-founding Small Door, Josh was a successful investor at Softbank, and before that he was part of the management team at public company Outbrain ($OB). I’m a personal investor in the company, so let’s just say Josh is probably going to need a bigger door when I bring my horse in to his West Village location.
You can also listen right here on the blog:
Guest: Josh Guttman
Profile: Co-founder and CEO of Small Door
What’s Josh Panicked About?: The Stock Market
If you’re entering a category where your foundational technology doesn’t exist yet, study the best practices from adjacent industries. Josh studied other brands like Warby Parker and Sweetgreen’s Danny Meyer. These insights allowed him to create a highly branded experience and model of pet medical care that drives efficiency. In fact, Meyer’s book, Setting the Table is required reading for all new Small Door employees. In addition, (Read more...)