Magic Startup Moments

This post is by Elad Gil from Elad Blog

Startups are hard. There are a few moments in every startups life that feel magical and make the grind (at least temporarily) worth it. Magic startup moments include:

Your first customer payment.
It is not a coincidence that so many restaurants have their first $10 bill framed and hung on a wall. Finding someone who wants your product enough to pay for it, and making money from something you built with your own two hands feels good.

Your first magic executive.
As a startup matures, its leadership bench gets built out. Many first-time founders of managers tend to fight delegating to others. Or they promote "smart, junior athletes" to run a function like engineering or sales and watch them flounder (often while thinking the floundering is normal execution). Then, that magic moment happens - you hire a tried and true, excellent executive for a part of the company. Suddenly, great people get hired, the right initiatives are launched, and that area of the company starts to function incredibly well. This is often the moment when founders learn to delegate, and think "I want more people like her".

That special customer thank you.
Many companies change the lives of their customers for the better without realizing it. For mission-centric companies (for example a genomics company) deep, from-the-heart thank you notes from customers may arrive quite early. For other types of companies a thoughtful email or letter will suddenly show up thanking you for helping your customer and for making their lives (Read more...)