Debating Minimum Wage, and Reflections on a Year of #MeToo

Youngme Moon, Mihir Desai, and Felix Oberholzer-Gee are back with Season 2 of After Hours! In this episode, they debate whether the federal minimum wage should be raised, offer their personal reflections on a year of the #MeToo movement, and share their picks for the week.

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For interested listeners:

HBR Presents is a network of podcasts curated by HBR editors, bringing you the best business ideas from the leading minds in management. The views and opinions expressed are solely those of the authors and do not necessarily reflect the official policy or position of Harvard Business Review or its affiliates.

How Deloitte Consulting LLP and Salesforce Are Using Technology to Transform the Employee Experience – SPONSOR CONTENT FROM DELOITTE’S CONNECTME AND SALESFORCE

Today’s employees are digital consumers who expect to connect at work with the same ease with which they connect at home. Deloitte’s ConnectMe enables a digital workplace by using insights to connect the workforce to what they need, where and when they need it. ConnectMe leverages the world’s leading CRM cloud solution, Salesforce, to help organizations navigate the changing workplace and deliver an exceptional employee experience. To find out more, please visit www.Deloitte.com/connectme.

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Angelia Herrin, HBR

Welcome to the Harvard Business Review Analytic Services Quick Take. I’m Angelia Herrin, Editor for Special Projects and Research at HBR. And today I’m talking with Michael Gretczko, Principal, National Offering Leader, Human Capital as a Service at Deloitte Consulting, LLP, and with Jody Kohner, Senior Vice President of Employee Marketing and Engagement at Salesforce. We’re focusing today on how new challenges and new technologies are changing human capital

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Perfect Is the Enemy

From the Women at Work podcast:

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If you’ve worked your way up in a competitive field — or are anxious by nature — you may have perfectionist tendencies. Maybe you’re a hard-driving, obsessive worker who thinks a task is never quite done. Or maybe you’re avoidant, struggling to start a project because you want it to be done just right.

We all know society holds women to a higher standard than men and rewards us for not making mistakes. But internalizing other people’s expectations — or what we think they expect — will only burn us out. To keep rising in our careers, we need to get in tune with our own standards for what’s a good, or good enough, job.

It is possible

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The Power of Curiosity

Francesca Gino, a professor at Harvard Business School, shares a compelling business case for curiosity. Her research shows allowing employees to exercise their curiosity can lead to fewer conflicts and better outcomes. However, even managers who value inquisitive thinking often discourage curiosity in the workplace because they fear it’s inefficient and unproductive. Gino offers several ways that leaders can instead model, cultivate, and even recruit for curiosity. Gino is the author of the HBR article “The Business Case for Curiosity.”

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We Deserve Better Than “Attagirl”

From the Women at Work podcast:

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Hearing your manager say you’re doing a great job is, of course, lovely. But without examples of your greatness in action, or suggestions for how to be even better, you don’t have the information you need to keep improving. Studies have found that women tend to get feedback that’s vague or tied to their personalities, which doesn’t boost our performance ratings. Meanwhile, men get feedback that’s specific and tied to business outcomes, which sets them up to develop and be promoted.

First, we talk with Harvard Business School professor Robin Ely about the research on women and feedback. Next, we talk with Tuck School of Business professor Ella Bell Smith about how to draw out actionable,

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Remote Workers

How does working remotely complicate your career? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of Siobhan O’Mahony, a professor at Boston University Questrom School of Business. They talk through how to advance in your job when you’re not in the building, deal with a problematic colleague you never see, and manage teams in other offices.

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Listen to more episodes and find out how to subscribe on the Dear HBR: page. Email your questions about your workplace dilemmas to Dan and Alison at dearhbr@hbr.org.

From Alison and Dan’s reading list for this episode:

HBR: A Study of 1,100 Employees Found That Remote Workers Feel Shunned and Left Out by Joseph Grenny and David Maxfield — “Overall, remote employees may enjoy the freedom to live and work where they please, but working through

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How Companies Can Tap Into Talent Clusters

Bill Kerr, a professor at Harvard Business School, studies the increasing importance of talent clusters in our age of rapid technological advances. He argues that while talent and industries have always had a tendency to cluster, today’s trend towards San Francisco, Boston, London and a handful of other cities is different. Companies need to react and tap into those talent pools, but moving the company to one isn’t always an option. Kerr talks about the three main ways companies can access talent. He’s the author of the HBR article “Navigating Talent Hot Spots,” as well as the book The Gift of Global Talent: How Migration Shapes Business, Economy & Society.

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Making Great Decisions

From the Women at Work podcast:

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There’s a lot that goes into making a good decision at work: figuring out priorities, coming up with options, analyzing those — and several steps later, planning for what to do if you’re wrong. If you’re a woman, you are also factoring in how your colleagues expect you to ask for their opinions so you can create consensus. And if you do, they’re still likely to see you as indecisive and lacking vision.

We talk with Therese Huston, author of the book How Women Decide, about our strengths as decision makers and how to work around double standards when we’re making decisions and communicating them to our team.

Guest:

Therese Huston is the author of How

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A Hollywood Executive On Negotiation, Talent, and Risk

Mike Ovitz, a cofounder of Creative Artists Agency and former president of The Walt Disney Company, says there are many parallels between the movie and music industry of the 1970s and 1980s and Silicon Valley today. When it comes to managing creatives, he says you have to have patience and believe in the work. But to get that work made, you have to have shrewd negotiating skills. Ovitz says he now regrets some of the ways he approached business in his earlier years, and advises young entrepreneurs about what he’s learned along the way. He’s the author of the new memoir Who Is Michael Ovitz?

Editor’s note: This post was updated to correct the title of Ovitz’s book.

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What Does It Mean to Be an Inclusive Leader? – SPONSOR CONTENT FROM DELOITTE DIGITAL


Diversity and inclusion are key factors attracting and engaging the kind of workforce that will build your company’s future. But research shows there can be a disconnect between what companies say they do and how people really experience inclusion in the workplace. Listen to Angelia Herrin, Editor for Special Projects and Research at HBR interview Dr. Terri Cooper, Principal and Chief Inclusion Officer of Deloitte Consulting, about the importance of building inclusive leaders throughout your organization.

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Angelia Herrin, HBR
Welcome to the Harvard Business Review Analytic Services Quick Take. I’m Angelia Herrin, Editor for Special Projects and Research at HBR. And today, I’m talking with Dr. Terri Cooper, Deloitte’s Chief Inclusion Officer, about new research into the role that today’s leaders must play in building inclusion and diversity within their company. And leveraging it for competitive advantage. Terri thanks so much for joining us today.

Terri Cooper,

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Managing Parental Leave (Yours or Someone Else’s)

From the Women at Work podcast:

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Having a baby is exciting — and exhausting. Figuring out how to take parental leave, or manage someone who’s doing it, can add an extra wrinkle.

No matter how long you’ll be away from work, there’s preparation to be done: talking to your boss, making sure colleagues can cover your projects, handling unexpected needs and feelings.

With the help of our guest expert, Daisy Wademan Dowling, we talk about how to effectively plan for your parental leave or the leave of someone you manage. And through the story of a lucky woman whose organization offers 12 months of paid leave, we explore what our lives might be like if we had access to more generous leaves.

Guest:

Daisy Wademan Dowling

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Resignations

Are you looking to quit your job? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of David Burkus, a management professor at Oral Roberts University. They talk through what to do when you want to call out a toxic employee in your resignation letter, reject a counteroffer, or resign without burning bridges.

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Listen to more episodes and find out how to subscribe on the Dear HBR: page. Email your questions about your workplace dilemmas to Dan and Alison at dearhbr@hbr.org.

From Alison and Dan’s reading list for this episode:

HBR: What to Do After You Tell Your Boss You’re Leaving by Carolyn O’Hara — “Don’t sully your hard-won reputation by slacking off in your final few weeks. Go out on a high note by making sure that files and clients are

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Reality TV Doesn’t Have To Be Dumb – SPONSOR CONTENT FROM QATAR FOUNDATION

Stars of Science, a reality TV “edutainment” competition for the Arab world, is set to celebrate its 10th anniversary, owing to its success as a show that rewards innovation above all else.

 
Within less than 20 years, the phenomenon commonly referred to as “reality TV” has fundamentally altered television viewing habits the world over. Though the genre of unscripted entertainment is as old as television itself, it was not until the early 2000s that viewers became enraptured by the sight of survivalists competing on desert islands, budding pop stars taking the stage, and business hopefuls getting fired by a future US president.

In the Arab world, reality TV is a similar cultural phenomenon, with nation-specific and regional competitions seeking to discover singing and dancing talents. But amid the array of options that offer fame as a reward for innate talent, there is a rare exception: Stars of Science, an

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How Companies Get Creativity Right (and Wrong)

Beth Comstock, the first female vice chair at General Electric, thinks companies large and small often approach innovation the wrong way. They either try to throw money at the problem before it has a clear market, misallocate resources, or don’t get buy in from senior leaders to enact real change. Comstock spent many years at GE – under both Jack Welsh’s and Jeffrey Immelt’s leadership – before leaving the company late last year. She’s the author of the book Imagine It Forward: Courage, Creativity, and the Power of Change.

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Let’s Do Less Dead-End Work

From the Women at Work podcast:

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Women are expected and asked to do thankless tasks — order lunch, handle less-valued clients — more than men, and research shows that doing those tasks slows down our career advancement and makes us unhappy at work. We talk about why we wind up with so much office drudgery and how to get some of it off our plates. Guests: Lise Vesterlund and Ruchika Tulshyan.

Could you take notes? Would you mind ordering lunch? We need someone to organize the off-site event — can you do that? Whether you’ve just started your career or are the CEO of the company, if you’re a woman, people expect you to do routine, time-consuming tasks that no one else wants to do.

We

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Keeping the Human Element in Customer Service While Using AI and Chatbots – SPONSOR CONTENT FROM TELEPERFORMANCE


Customers’ needs, wants, and preferences are rapidly reshaping business in the digital age. With social and mobile technology always in hand, consumers expect companies to be available online at any time with high-quality customer experiences.

These connected customers also expect an omnichannel approach to interactions: They want the convenience and accessibility of online self-service, but they also want access to talk with a human agent when problems get confusing or complex. And they look for seamless, personalized experience – whether it’s dealing with making a purchase or solving a technical glitch – at every touchpoint.

So how can companies deal with balancing these hybrid demands for both digital service and human touch? Can they deliver quality customer experience online while keeping costs down? And where can human agents be used most effectively?

Cognitive agents, powered by artificial intelligence, are creating new solutions, by offering companies a new channel to quickly

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How Alibaba Is Leading Digital Innovation in China

Ming Zeng, the chief strategy officer at Alibaba, talks about how the China-based e-commerce company was able to create the biggest online shopping site in the world. He credits Alibaba’s retail and distribution juggernaut to leveraging automation, algorithms, and networks to better serve customers. And he says in the future, successful digital companies will use technologies such as artificial intelligence, the mobile internet, and cloud computing to redefine how value is created. Zeng is the author of Smart Business: What Alibaba’s Success Reveals about the Future of Strategy.

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Ineffective Leaders

Does your organization lack quality leadership? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of Peter Bregman, the CEO of Bregman Partners and author of the book Leading with Emotional Courage. They talk through what to do when your leaders are indecisive, unprofessional, or value the wrong things.

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Listen to more episodes and find out how to subscribe on the Dear HBR: page. Email your questions about your workplace dilemmas to Dan and Alison at dearhbr@hbr.org.

From Alison and Dan’s reading list for this episode:

HBRIf Your Boss Could Do Your Job, You’re More Likely to Be Happy at Work by Benjamin Artz, Amanda Goodall, and Andrew J. Oswald — “Although we found that many factors can matter for happiness at work – type of occupation, level of education,

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The Science Behind Sleep and High Performance

Marc Effron, president of the Talent Strategy Group, looked at the scientific literature behind high performance at work and identified eight steps we can all take to get an edge. Among those steps is taking care of your body — sleep, exercise, and nutrition. But the most important is sleep. He offers some practical advice on getting more and better rest, and making time to exercise. Effron is the author of the new book, 8 Steps to High Performance: Focus On What You Can Change (Ignore the Rest).

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